Privacy Policy
Your privacy matters to us. Here's exactly how we collect, use, and protect your data.
Last updated: October 2026
Planagram ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our service. By using Planagram, you agree to the practices described in this policy.
Information We Collect
- Account information: your name and email address when you register.
- Content data: posts, captions, hashtags, and other content you create within Planagram.
- Usage data: how you interact with the app (pages visited, features used) to improve our service.
- Payment information: billing is handled securely by Base44 Payments — we never store your card details.
- Referral fraud prevention data: when you sign up or create a referral code, we temporarily store your IP address and browser user-agent string. This is used solely to detect and prevent self-referrals and referral fraud. This data is reviewed only by administrators and is not shared with third parties.
How We Use Your Data
- To provide and operate the Planagram service.
- To personalize AI-generated content recommendations to your brand and niche.
- To send important account notifications (e.g. trial expiry, billing updates).
- To improve our features and fix bugs — usage data is always anonymized before analysis.
- We never sell your personal data to third parties.
Data Security
- All data is encrypted in transit using TLS/HTTPS.
- Your data is stored on secure, access-controlled servers.
- Payment processing is handled by Base44 Payments (powered by Wix), which is PCI-DSS compliant.
- We regularly review our security practices to keep your data safe.
- Access to your personal data is restricted to authorized team members only.
Your Rights
- Access: you can request a copy of all data we hold about you at any time.
- Correction: you can update your name and account details directly in the Account page.
- Deletion: you can delete your account in Settings → Account at any time, or by emailing support@getplanagram.com — see Data Deletion below.
- Portability: you can export your content data at any time.
- Opt-out: you can unsubscribe from marketing emails at any time via the unsubscribe link.
Cookies & Tracking
- We use essential cookies to keep you logged in and remember your preferences.
- We do not use advertising or third-party tracking cookies.
- Analytics data is collected to understand app performance — it is anonymized and never tied to your identity.
Cancellation & Refund Policy
- You can cancel your subscription at any time from Account → Cancel Subscription in your dashboard.
- When you cancel, your subscription remains active until the end of your current billing period — you keep full access until then.
- We do not offer refunds for partial billing periods. You retain access to all paid features until your paid period ends.
- After cancellation, your account automatically moves to the Free plan (1 social account, 25 posts per month).
- Your content, drafts, media, and data are fully preserved when you downgrade — only social account connections may be limited to the Free plan's 1-account limit.
- 14-day free trials require no credit card. If you cancel during a trial, you will never be charged.
- If you cancel after a trial ends and a payment has been processed, you keep access until the end of that billing period but no refund is issued.
- To cancel, visit the Cancel Subscription page in your dashboard, or contact our support team via the Contact page.
Data Accessed Through the Claude Connector
- When you connect Planagram to Claude via the MCP connector, Claude can see your connected social account names, platforms, and handles, and list, create, edit, and delete your draft and scheduled posts on your behalf.
- Access is granted only after you explicitly approve on the Planagram consent screen. You can revoke access at any time from Settings → Connected Apps.
- OAuth tokens are stored as SHA-256 hashes — the plain-text token is never stored. Each token is scoped to a single Planagram user and cannot access other users' data.
- Claude's requests are rate-limited to 60 tool calls per minute per user.
- We do not share your data with Anthropic beyond what is needed to fulfill your requests through Claude. Anthropic's use of your data is governed by their own privacy policy.
- To request deletion of data accessed through the connector, disconnect the app in Settings and contact us — all associated tokens are immediately revoked.
Third-Party Sharing
- Social networks: when you publish a post, we send your content to the social network(s) you have connected (Instagram, TikTok, Facebook, LinkedIn, X, YouTube, Pinterest, Threads, Google Business, Bluesky). We only send the content you have explicitly created and scheduled.
- Publishing provider: we use a third-party publishing infrastructure to deliver posts to social networks on your behalf. That provider receives your post content and target account information only for the purpose of publishing.
- Payment processing: payments are processed by Base44 Payments (powered by Wix). We do not store your card details — they are handled securely by the payment processor.
- Hosting: the Planagram application is hosted on Base44's infrastructure and served through Cloudflare's CDN. Both providers have access to server logs and infrastructure data as part of their hosting services.
- Anthropic: when you connect Claude to Planagram through the MCP connector, Anthropic processes your requests through Claude. We only share data with Anthropic when you explicitly use the Claude integration — no data is sent to Anthropic otherwise.
- We never sell your personal data to any third party.
Data Retention
- Account data: we retain your account information (name, email, settings) for as long as your account is active.
- Posts and content: your posts, drafts, captions, media, and analytics are retained for as long as your account is active.
- Claude connector tokens: OAuth tokens for the Claude integration are stored as SHA-256 hashes and are immediately revoked when you disconnect the integration.
- Account deletion: when you delete your account, the data listed in Data Deletion below is removed within 30 days.
- Payment records: we retain minimal payment records (transaction ID, plan, billing dates) as required by tax and accounting regulations, but never your card details.
- Backups: data in backups is deleted within 30 days of the corresponding live data being deleted.
Data Deletion
- You can delete your account yourself in Settings → Account, or by emailing us at support@getplanagram.com.
- Deleting your account removes your posts, media records, drafts, brand kit, connected social accounts, Canva connection and tokens, and Claude grants, within 30 days.
- Uploaded or exported media files may remain in file storage after their records are deleted; we remove them on request.
- Your sign-in record is managed by our hosting platform and may be retained.
- Disconnecting Canva revokes access at Canva and deletes the stored tokens immediately.
- You can check the status of a data deletion request at https://getplanagram.com/data-deletion.
Contact Us
- If you have any questions about this Privacy Policy or your personal data, email us at support@getplanagram.com, or write to Planagram LLC, 1390 Chain Bridge Rd #10149, McLean, VA 22101, USA. Planagram LLC is the company that operates Planagram and is responsible for your data.
- You can also reach us through the Contact page on our website.
- For data deletion requests, email us at support@getplanagram.com with the subject 'Data Deletion Request' and we will process it within 30 days.
Questions about your privacy?
If you have any questions or requests regarding your personal data, email us at support@getplanagram.com or use our AI assistant on the Contact page, available 24/7.